The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this unit of competency:

The individual being assessed must provide evidence of specified essential knowledge as well as skills

Evidence must include observation of performance in the work environment or in a simulated work setting

Access and equity considerations:

All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities

Context of and specific resources for assessment:

This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged

Resource requirements for assessment include access to:

a relevant workplace or an appropriately simulated environment where assessment may take place

equipment and resources normally used in the workplace

relevant organisation policy, guidelines, procedures and protocols

federal and state Australian Apprenticeships guidelines

information on incentives and assistance available to apprentices and employers through state and federal governments and industry

Method of assessment may include:

Observations

Questioning

Case studies

Written assignments

Evidence gathered from the workplace environment

Case studies and scenarios as a basis for discussion of issues and strategies in addressing queries and complaints by employer and apprentice

Demonstration over a period of time to ensure consistency of performance

This describes the essential skills and knowledge and their level required for this unit.

Essential knowledge:

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include knowledge of:

Federal and State Australian Apprenticeships Guidelines

Organisation policies and procedures relating to the establishment and monitoring of Australian Apprenticeships

Incentives and other assistance available to employer and Australian Apprentice including Disabled Apprentice Wage Support Scheme

Essential skills:

It is critical that the candidate demonstrate the ability to:

Demonstrate knowledge of federal and state guidelines relevant to establishing and monitoring Australian Apprenticeships

Conduct monitoring visit, including completion of checklist

Correctly record outcomes of visit in relevant databases

In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include the ability to:

Apply reading and writing skills required to complete forms and checklists, check training records, make file notes, report incidents of irregularity in training arrangements

Apply oral communication skills required to provide and elicit information from apprentice and employer regarding services of organisation, Australian Apprenticeship Guidelines and incentives
Assessors should look for skills in asking questions, providing clear information, listening to and understanding needs of apprentices and employers, and active listening skills

Apply interpersonal skills including working with others, empathy with clients and an ability to relate to persons from diverse backgrounds

Apply numeracy skills ranging from the ability to complete basic arithmetic calculations such as addition, subtraction, multiplication, division to recording numbers

Demonstrate problem solving to address situations within responsibility of job role

Apply technology skills to use business equipment

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

State and federal legislation and relevant guidelines include, but is not limited to:

Federal Australian Apprenticeships Incentives Guidelines

Guidelines on establishing Australian Apprenticeships, issued by State Training Authorities

State Government Incentives Guidelines

Industry Incentives Guidelines

Australian Apprenticeships supporting information may include, but is not limited to:

Copy of Training Contract

Copy of Training Plan

Fact sheets

Incentives claims forms

Brochures

Marketing materials of own organisation

Necessary information collected at the visit may relate to, but is not limited to:

Receipt of incentives

Implementation of Training Plan

Attendance of apprentice at workplace and training

Conduct of apprentice

Training Record information

Australian Apprenticeship Centre services

Irregularities may include, but are not limited to:

Cancellation or suspension of training

Incentives not received

Training Plan not commenced or followed

Training Record Book not completed

Poor workplace performance by apprentice

Relevant records include, but are not limited to:

Federal government Australian Apprenticeship database

Database and files of own organisation